Kathy Swann

How to Write a Complaint Letter That Gets the Result You Want

Have you been double-charged on your credit card? Did the poor service at that restaurant ruin your special evening? Were the flowers you ordered delivered to the wrong address? Then it’s time you write a complaint letter that gets the situation resolved to your satisfaction. Make your opening sentence a positive one and get to the point in the first paragraph. The flower shop doesn’t... (posted by Kathy 5 years 318 days ago.)

How to Write a Letter of Reference

Have you ever been asked to write a letter of reference for a co-worker, employee or former employee? Generally, a letter of reference is used to help obtain employment, apply for higher education, or as a character reference for those seeking a government position. This is an important request, as a well-written letter can be the reason the candidate receives the offer he or she is hoping... (posted by Kathy 5 years 318 days ago.)